Shipping policy

GRWOOTS SHIPPING POLICY

Thank you for shopping with GRWOOTS®!

Shipping is free on every GRWOOTS® order, to every country we serve.

- No minimum order value

- No shipping charge at checkout

- No surcharge for remote or rural addresses

- No handling fee, insurance fee, or fuel surcharge

The price you see on the product page is the price you pay. Free shipping applies automatically there is no code to enter.

What "Business Day" Means

A business day is Monday to Friday, excluding US federal public holidays.

Saturdays, Sundays, and public holidays are not counted in processing or transit estimates.

Our observed US holidays are: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Processing Time

All orders are processed and dispatched within 1 business day after payment confirmation.

Orders placed before 2:00 PM MST on a business day are dispatched the same day.

Orders placed after 2:00 PM MST, or on a weekend or holiday, are dispatched on the next business day.

Processing includes payment verification, quality check, packing, and handover to the carrier.

Verification holds: occasionally an order is flagged by our payment provider for review. If this happens we will email you the same day. Processing resumes as soon as the order clears, which is normally within one business day.

Delivery Time

Most orders are delivered within 3–5 business days from the date of purchase, worldwide.

Delivery times are estimates, not guarantees. Transit times can be extended by customs clearance, carrier backlogs, severe weather, industrial action, incorrect addresses, remote delivery areas, and peak seasons (Black Friday, Christmas, Ramadan and Eid).

Carriers

Orders in the United States ship via USPS Ground.

International orders ship via the national postal service of the destination country or a comparable regional carrier. The carrier is shown in your tracking email once your order is dispatched.

Where We Ship

GRWOOTS® ships worldwide. Free shipping and the 3–5 business day delivery estimate apply to every destination we serve.

The full, current list of available destinations is shown in the country/region selector at the top of this website and at checkout. We add new countries regularly, so the selector is always the most up-to-date source this policy applies automatically to any country available there.

If your country appears at checkout, we ship to it, shipping is free, and everything in this policy applies to your order.

If your country does not appear at checkout, we are not able to ship there at this time. This is usually due to carrier coverage, customs restrictions on cosmetic products, or applicable sanctions and export controls. We cannot make exceptions, but destinations are reviewed regularly join our newsletter to be notified when new countries are added.

Duties, Customs, and Import Taxes

GRWOOTS® pays all duties, customs charges, and import taxes.

You will not be asked to pay anything on delivery. The total shown at checkout is the final amount you pay. If a carrier ever contacts you asking for a customs payment on a GRWOOTS® order, do not pay it — email us immediately at info@grwoots.com and we will resolve it directly with the carrier.

Delivery Addresses We Can and Cannot Use

PO Boxes: accepted for United States orders shipped via USPS. Not accepted for international orders.

APO / FPO / DPO military addresses: accepted. Transit time may be longer than the standard estimate.

Parcel lockers and pickup points: accepted where the destination carrier supports them.

Hotels and temporary addresses: we ship to them, but we cannot take responsibility for a package signed for by a third party.

We ship to residential and business addresses. A signature is not normally required.

Multiple Items and Split Shipments

Multi-month supplies and bundles normally ship together in one package.

Occasionally an order is split across two shipments — for example when items are held at different fulfilment locations. If this happens you will receive a separate tracking number for each package, and there is no extra charge to you.

Tracking Your Order

Once your order is dispatched you will receive an email containing a tracking number.

Tracking information can take 24–48 hours to become active after dispatch. If your tracking number shows no movement during that window, this is normal.

You can also track your order at any time from the Track Your Order page on our website.

If tracking has not updated for 7 consecutive business days, contact us and we will open an investigation with the carrier.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order. We cannot change an address once a package has been dispatched.

If a package is returned to us because the address was incorrect or incomplete, we will contact you to confirm the correct address and reship your order at no additional cost to you. If you would prefer a refund instead, we will issue one in full.

Refused or Unclaimed Packages

If a package is refused at delivery, or is not collected from a pickup point and is returned to us, we will contact you. You may choose a free reshipment or a full refund. There is no fee either way.

Lost, Delayed, or Damaged Packages

Delayed: if your order has not arrived within 10 business days of dispatch, contact us at info@grwoots.com with your order number.

Lost: if the carrier confirms a package as lost, we will reship your order or issue a full refund your choice.

Damaged: if your order arrives damaged, email us within 30 days of delivery with your order number and a photo of the damage and the packaging. We will send a free replacement or issue a full refund. You do not need to return the damaged item unless we ask you to.

Marked delivered but not received: check with your household, neighbours, and building reception first, then contact us. We will open a carrier investigation and, if it cannot be located, reship or refund your order.

Order Changes and Cancellations

You can change or cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Email info@grwoots.com with your order number as soon as possible.

Once an order has been dispatched it can no longer be cancelled — but it is fully covered by our 120-Day Satisfaction Guarantee: a full refund, opened or unopened, with a free return label. See our Refund & Return Policy.

Subscription Orders

Subscription renewals ship on the same schedule as one-time orders: dispatch within 1 business day, delivery in 3–5 business days, free shipping.

You will receive an email reminder before each renewal is charged and dispatched. You can pause, skip, or cancel at any time before that date.

Remote and Offshore Areas

Shipping remains free to every address worldwide, with no surcharge for remote or rural delivery.

However, orders to remote, offshore, mountainous, or island destinations may take longer than the standard estimate. This applies anywhere in the world where carrier coverage is limited — for example islands and overseas territories, far-northern and desert regions, and highland or interior areas far from a major distribution hub.

Shipping During Peak Periods

During high-volume periods — Black Friday and Cyber Monday, the Christmas and New Year season, Ramadan and Eid, and major promotional sales — processing and delivery times may be longer than usual.

Weather conditions, customs processing, and courier capacity can also affect delivery timelines. We appreciate your patience during these periods, and we will keep you updated by email if your order is affected.

Shipping FAQs

Do you ship internationally?

Yes we ship worldwide, and shipping is free to every destination we serve. Select your country in the country/region selector to see prices in your currency and confirm availability. We add new countries regularly.

Will I be charged customs fees or import taxes?

No. All duties and import taxes are included in the price you pay at checkout. There is nothing extra to pay on delivery.

How much does shipping cost?

Nothing. Shipping is free on every order, to every country we serve, with no minimum order value.

Is processing time separate from shipping time?

Yes. Your order is confirmed, packed and handed to the carrier within 1 business day. Most orders are then delivered within 3–5 business days of purchase, including processing. We send you a tracking number so you know when it will arrive.

Which currency will I be charged in?

You will be charged in the currency shown at checkout for your country. The price displayed is the final amount you pay.

When will I receive my tracking number?

You will receive a shipping confirmation email with your tracking number and tracking link within 48 hours of dispatch. If it has not arrived, check your spam or junk folder, then contact us at info@grwoots.com with your order number.

My tracking says "label created" but there is no movement. Where is my package?

Carriers sometimes create a label in advance to prepare a package for transit. It can take up to 48 hours after the label is created before the package moves. The package may also be with the carrier but not yet scanned into their facility. If 48 hours have passed with no movement, contact us at info@grwoots.com.

Tracking shows my order was delivered, but it is not here.

It can take up to 48 hours after a carrier sends a delivery notification for the package to actually arrive. Check with neighbours, household members, and around your delivery area, and contact the carrier directly with your tracking number. If it still has not arrived after 48 hours, contact us and we will resolve it.

How do I update my address if my order has already shipped?

Many carriers allow you to intercept or redirect a package once movement is showing on the tracking. Contact the carrier directly with your tracking number, or email us at info@grwoots.com and we will do our best to help.

I am not able to receive the package what do I do?

Most carriers allow you to request that your parcel be held at a local depot, post office, or collection point until you can receive it. Contact the carrier directly with your tracking number, or email us at info@grwoots.com.

Can I change my order after placing it?

Yes, within 12 hours, provided it has not yet been dispatched. Email info@grwoots.com with your order number as soon as possible.

Contact Us

For any shipping-related question, contact us with your order number:

GRWOOTS LLC 30 N Gould St, Ste N1 Sheridan, WY 82801, United States

Email: info@grwoots.com Phone: +1 (307) 317-4207 Web: https://grwoots.com

We reply to all messages within 24 hours on working days (Monday–Friday, 9:00 AM – 5:00 PM MST).

Last updated: August 6, 2026