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GRWOOTS® RETURNS & REFUND POLICY
Thank you for shopping with GRWOOTS®!
We stand behind our products. Every purchase is covered by our 120-Day Satisfaction Guarantee. Please read the details below so you know exactly what to expect.
This policy applies to all orders placed on grwoots.com, regardless of destination country, and to all kit sizes — 1-box, 2-box, and 4-box.
120-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, you may request a full refund within 120 days of the delivery date.
No complicated conditions:
Opened or unopened — both are accepted. Hair and scalp changes take time, so you are meant to actually use the system before deciding.
No photos, no forms, no proof of results required.
All kit sizes covered — 1-box, 2-box, and 4-box.
Free prepaid return label, in every country we ship to.
No restocking fee and no processing fee.
To be eligible:
The request must be made within 120 days of the date your order was delivered, as shown by the carrier's tracking information.
Proof of purchase (order number or order confirmation email) is required.
Returns must be made through our approved return process described below. We cannot process refunds for items marked "Return to Sender" or for returns sent without contacting us first.
The 120-Day Programme
Hair and scalp changes take time. We set the guarantee window at 120 days so you have several months to follow the routine and judge for yourself: you get the whole cycle to judge results, and you can still ask for your money back on the last day.
We recommend using the system as directed for the full 120 days before deciding. But that is a recommendation, not a condition — your refund right is not affected either way.
Your Statutory Rights - United Kingdom and European Union
If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason.
Where you exercise this right:
You receive a full refund of the price you paid, with no fee deducted.
We also refund the standard delivery cost you paid on your original order, if any.
We provide a free prepaid return label.
Your refund is issued within 14 days of us receiving the returned goods, or of you providing proof of return, whichever is earlier.
To exercise this right, email info@grwoots.com within 14 days of delivery with your order number.
These statutory rights sit alongside our 120-Day Satisfaction Guarantee, which is a voluntary commercial guarantee and does not affect your legal rights. If you request a refund after the 14-day statutory window but within 120 days, the terms of our 120-Day Satisfaction Guarantee apply.
How to Start a Return or Refund
Email us at info@grwoots.com with your order number and the reason for your request.
Our team responds within 1–3 business days with instructions, the return address, and a free prepaid return label. Please do not send your order back before contacting us — unauthorised returns may not be processed.
Once you receive return instructions, you have 14 days to ship the item back to us.
We notify you by email of the outcome once your return has been received and inspected.
Return Shipping Costs
We provide a free prepaid return label for every country we ship to. You will never be asked to pay to return anything to us.
This applies to all returns, including change-of-mind returns under the 120-Day Satisfaction Guarantee.
If your item arrived damaged, defective, or incorrect, we cover the return shipping cost and send you a prepaid label, or issue a replacement or refund without requiring a return, at our discretion.
Please use the label we provide and keep your receipt. We cannot be responsible for returns sent without tracking.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Refunds are issued in the same currency you were charged at checkout.
There is no processing fee and no restocking fee. You receive a full refund of the price you paid for the product.
Original shipping was free, so the full amount you paid is refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order on delivery. If it arrives damaged or defective, or if you received the wrong item, contact us at info@grwoots.com within 7 days of delivery with your order number and clear photos of the item, the packaging, and the shipping label.
We will make it right with a free replacement or a full refund — your choice. In most cases you will not need to return anything.
Nothing in this section limits your statutory rights in your country of residence.
Hygiene Exclusion
For hygiene and safety reasons we cannot accept the return of used micro-infusion heads or a used device. Please dispose of them safely at home.
This does not affect your refund. Return the rest of your order and the full amount you paid is refunded.
Exchanges
We do not currently offer direct exchanges. The fastest way to get a different item is to request a refund for your original order, where eligible, and place a new order.
For damaged, defective, or incorrect items, we ship a replacement at no cost to you.
Subscriptions
Some of our products are available as a subscription with recurring deliveries.
You can cancel at any time, free of charge. There are no cancellation fees, minimum commitments, or lock-in periods.
To cancel, pause, or skip a delivery, log in to My Account → Subscription management on our website, or email info@grwoots.com and we will process it for you.
Cancellations take effect immediately for all future orders. To avoid being charged for your next renewal, cancel at least 24 hours before your next scheduled billing date. Orders already processed or shipped cannot be cancelled, but remain fully covered by our 120-Day Satisfaction Guarantee.
Individual subscription orders are covered by this policy in exactly the same way as one-time purchases.
Cancelling an Order
Orders can be cancelled within 12 hours of being placed, provided they have not yet been dispatched. Once a packing slip or tracking number has been created, the order is being prepared for shipment and cannot be cancelled.
Email info@grwoots.com immediately with your order number. Orders that have already shipped remain fully covered by our 120-Day Satisfaction Guarantee.
Lost or Undelivered Orders
If your package is lost or significantly delayed, contact us at info@grwoots.com with your order number. We will open an investigation with the carrier and offer a replacement or a full refund once confirmed.
Where a package is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange a free reshipment or a full refund.
Your 120-day guarantee window runs from the date you actually receive your order, not from the original dispatch date.
Late or Missing Refunds
If you have not received your refund after 10 business days:
Check your bank account or card statement again.
Contact your credit card company or bank — processing times vary.
If you have done both and still have not received it, email info@grwoots.com and we will investigate with our payment provider.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
International Orders
All orders placed on grwoots.com are covered by this policy, regardless of destination country.
Duties and import taxes: all applicable duties, import taxes and customs charges are included in the price you pay at checkout and are paid by GRWOOTS®. You will not be asked to pay anything extra on delivery. This is explained in full in our Shipping Policy.
Return shipping: we provide a free prepaid return label for every country we ship to.
Policy Abuse
To protect our business and remain fair to all customers, GRWOOTS LLC reserves the right to refuse returns or refunds to individuals demonstrating excessive or fraudulent return behaviour, and to deny refunds for items returned without authorisation or showing signs of deliberate tampering.
This does not affect any customer making a genuine return, and does not limit your statutory rights.
Contact Us
For any question about returns, refunds, or subscriptions:
GRWOOTS LLC 30 N Gould St, Ste N1 Sheridan, WY 82801, United States
Email: info@grwoots.com
Phone: +1 (307) 317-4207
Web: https://grwoots.com
We reply to all messages within 24 hours on working days (Monday–Friday, 9:00 AM – 5:00 PM MST).
Last updated: August 6, 2026